Our products can be purchased from our website and in-store in any of our showrooms.
FAQ
We sell both mechanically machine-made rugs made from polypropylene 100% heat-set as well as polyester while our 100% handmade rugs come in several qualities as hand-knotted, Tibetan Weave, hand-tufted, and are made from natural materials of wool and silk.
No, our rugs do not come with underlay
To choose the appropriate size of rug for your space, please measure your space and check with the sizes of rug we offer and is available.
Yes, if you require a particular size or shape, please contact us via our telephone lines, send us an email or visit any of our showrooms.
We offer and can customize our rugs into several sizes, shapes, design and color. Except for few designs which might have gone extinct due to factors beyond our control.
We do not deliver; however, we will liaise with a delivery company who will deliver to you with a cost. Cost of delivery will be determined with your delivery address.
Our Return/Exchange policy is within 24hrs after purchase. The item must be unused and in its original condition as packaged. You can get a full refund or make an exchange. To return or exchange, kindly give us a call, or visit our showroom.
Our bespoke designs are priced individually. We produce bespoke design via our program known as “Paper to Floor” We accept art works given to us for a rug creation and this remains private between our customer and Bonne Affair Rugs. We will not reproduce designs without or client’s authorization, agreed percentage deposit and time frame at https://bonneaffairng.com To get a quote, please visit our showroom or send a request with your design or artwork and your choice of material.
Unfortunately, we do not release rugs to customers before payment, therefore this request isn’t granted.
To clean our rugs, we recommend professional cleaning services or check out our general rug care recommendations.
Unfortunately, we do not offer sample rugs or rentals.
